Last Updated: November 4, 2025

Welcome to Private.Flights. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our private jet brokerage app and associated services.

---

1. Introduction

Private.Flights ("we," "our," or "us") operates a private jet brokerage application designed to facilitate seamless flight bookings and provide personalized aviation services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our app and services, you agree to the terms outlined in this policy and our Terms of Service.

This privacy policy applies to the Private Flights app (hereby referred to as "Application") for mobile devices that was created by Private Flights Ltd (hereby referred to as "Service Provider") as a Free service. This service is intended for use "AS IS".

1.1. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• Account: A unique account created for You to access our Service or parts of our Service.

• Company: Refers to Private.Flights ("the Company," "We," "Us," or "Our") operating under the laws of the United Kingdom.

• Cookies: Small files that are placed on Your device by a website, containing the details of Your browsing history on that website among its many uses.

• Device: Any device that can access the Service such as a computer, a cellphone, or a digital tablet.

• Personal Data: Any information that relates to an identified or identifiable individual.

• Service: Refers to the mobile app (bearing the name 'Private.Flights') and Website, both administered by Private.Flights.

• Service Provider: Any natural or legal person who processes the Personal Data on behalf of the Company. It refers to third-party companies or individuals engaged by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.

• Usage Data: Data collected automatically when using the Service, such as the duration of a page visit.

• Website: Accessible from private.flights.

• You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

---

2. Information We Collect

We collect various types of information to provide and improve our services:

2.1. Personal Information

• Identity Data: Name, birthday, nationality

• Contact Data: Email address, phone number, billing address

• Account Data: Date of account creation, last login, registration source, registration location

• Location Data: Frequent locations of flights, recently viewed flights, IP address, device's geographical location

• Image Data: Images uploaded by users and passengers for profile or other purposes

• Device Information: Your device's Internet Protocol address (IP address), operating system, pages visited, time and date of visits, time spent on pages and on the Application

2.2. Transactional Data

• Payment History (excluding card details)

• Friend Referrals

• API Access Logs, View Logs, ID Attempts, OTPs

• Frequent Locations (users added themselves)

• Notification Tokens, Notifications

• Stripe Identity Data for Fraud Checking in specific circumstances

2.3. Usage Data

• Searches, Surveys, User Settings, Sharing Flight Links

• Logs and Usage Data, Flight Tracking

• Device Information and IP Address

---

3. How We Collect Your Information

We collect information through the following methods:

• Direct Interactions: Information you provide directly through the app, such as when creating an account, booking flights, referring friends, or contacting customer support.

• User Interactions: Data generated through your interactions with our app, including searches, flight preferences, usage patterns, and API access.

• Tracking Technologies: Information collected via local storage and similar technologies to enhance your experience and manage user preferences.

• Automatic Collection: Information collected when you download and use the Application.

---

4. How We Use Your Information

We utilize the collected data for various purposes:

• Facilitate Bookings: To process and manage your flight bookings efficiently

• Customer Support: To provide assistance and resolve any issues you may encounter

• Personalize User Experience: To tailor the app's functionality and content to your preferences, provide personalized content, relevant recommendations, and location-based services

• Promotional Materials: To send you marketing communications and promotional offers, and to contact you from time to time with important information, required notices and marketing promotions

• Security: To protect against fraud, unauthorized access, and other security threats

• Operational Improvements: To analyze usage patterns, identify trends, and improve our services and the overall performance and functionality of the Application

• Geolocation Services: To determine your approximate geographical location and provide location-based features

---

5. Data Sharing and Disclosure

We prioritize your privacy and do not share your personal data with third parties, except in the following circumstances:

• Payment Processing: We share necessary information with Stripe, our payment processor, to handle transactions securely.

• Legal Obligations: We may disclose your data if required by law, such as to comply with UK, EU, or US sanctions, subpoenas, or other legal proceedings; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

• Personal Data Relating to Third Parties: We handle personal data pertaining to individuals other than the user only with appropriate consent and in compliance with applicable laws.

• Business Operators: To facilitate the booking process, we may share necessary contact details and identification information with third-party private jet operators. This information is solely used to manage and execute your flight bookings.

• Trusted Service Providers: With our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

5.1. Third-Party Service Providers

We utilize the following third-party service providers:

• Stripe (United States): Payment Service Provider - Stripe Privacy Policy

• Google Analytics (United States): Web Analytics Service Provider - Google Privacy Policy

• Google Analytics for Firebase: Analytics service

• Hotjar (United States): Analytics Service Provider - Hotjar Privacy Policy

• Cloudflare (United States): Image Upload and Storage Service Provider - Cloudflare Privacy Policy

• Intercom Messenger (United States): Customer Service Chat - Intercom Privacy Policy

• Expo: Development platform

• RevenueCat: Subscription management

• LogRocket: Session replay and analytics service - LogRocket Privacy Policy

All third-party service providers engaged by Private.Flights are required to adhere to strict data protection standards. We ensure that data transfers outside the UK are conducted in compliance with GDPR, using mechanisms such as Standard Contractual Clauses to safeguard your information.

Data Transfer Mechanisms: We do not transfer your data internationally beyond the necessary engagement with these service providers. All transfers are conducted in accordance with applicable data protection laws, ensuring appropriate safeguards are in place. Only aggregated, anonymized data is periodically transmitted to external services to aid in improving the Application and service.

---

6. Data Security

We implement robust security measures to protect your information:

• Encryption: All personal data is encrypted using Advanced Encryption Standard (AES) to ensure its safety, and HTTPS

• Data Storage: We do not store your data on our own servers. Instead, data is securely managed through our trusted partners.

• Physical, Electronic, and Procedural Safeguards: We provide comprehensive safeguards to protect information we process and maintain.

• Breach Protocol: In the unlikely event of a data breach, we have protocols in place to promptly address and mitigate any potential impact. Private.Flights will promptly notify affected users and relevant authorities in accordance with GDPR guidelines. We will provide details about the nature of the breach, the data affected, and the measures taken to mitigate its impact.

• Access Controls: We implement access controls, regular security assessments, and employee training to maintain the highest security standards.

• Explicit Limitations: While we implement robust security measures to protect your personal data, Private.Flights cannot guarantee absolute security. We are not liable for any unauthorized access to or loss of your personal information beyond our reasonable control.

---

7. Your Rights

7.1. Under the General Data Protection Regulation (GDPR):

• Access and Control: You can access, correct, or delete your personal information at any time

• Data Portability: You have the right to export your data

• Account Management: You can delete your account through the app, which will result in the removal of your data from our systems

• Edit Information: You can update your personal information in user settings

• Contact Customer Service: You can reach out to our customer support for any requests related to your data

7.2. Under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal data we collect, use, and disclose

• Right to Delete: You can request the deletion of your personal data held by us

• Right to Opt-Out: You can opt-out of the sale of your personal data. Although we do not sell personal data, this right ensures transparency

• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

To exercise your GDPR or CCPA rights, please contact us using the details provided in the Contact Us section below.

---

8. Opt-Out Rights

You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

---

9. Cookies and Tracking Technologies

We use local storage and similar tracking technologies to enhance your experience and manage user preferences:

• Services Used: Local storage is utilized for simple functions such as dark mode, light mode, and language selection

• Purpose: To store user preferences and settings to improve user experience

• Consent Management: Users can manage their consent preferences within the app settings, allowing them to opt-in or opt-out of specific data processing activities such as marketing communications, personalized services, and data sharing with third-party providers

• Withdrawal of Consent: You may withdraw consent by changing the settings within the app or your device. Instructions for managing local storage preferences can be found in the app settings

9.1. Categorization of Local Storage Data

• Necessary Data: Essential for the basic functionality of the app, such as theme selection (dark mode/light mode) and language preferences

• Unclassified Data: Data that is currently being categorized and may be used for future enhancements

---

10. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Obtained through registration forms, account creation, app usage, website interactions, customer service engagements, and by using the Application

• Fulfillment of a Contract: Necessary for providing the services you have requested

• Legitimate Business Interests: To enhance and personalize our services, improve security, and conduct business operations

• Data Minimization: Private.Flights adheres to data minimization principles, ensuring that we only collect personal data essential for delivering our brokerage services and enhancing user experience

---

11. Data Retention

We retain your personal data for as long as your account remains active with us and for a reasonable time thereafter. Once you delete your account, your data is removed from our systems. We do not transfer your data internationally, except for payment processing handled by Stripe in the US, which ensures secure handling of your payment information.

If you'd like us to delete User Provided Data that you have provided via the Application, please contact us at [email protected] and we will respond in a reasonable time.

---

12. International Data Transfers

Your data may be transferred to and processed in the United States by Stripe for payment processing purposes. We ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information during such transfers.

---

13. Children's Privacy

We do not knowingly collect data from children under the age of 18. The Application does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age.

In cases where a user is under the age of 18, when creating an account, we require approval from a legal guardian before collecting or processing any personal data. This is done through customer service to ensure that appropriate consent is obtained and that the personal information of minors is protected in compliance with applicable laws.

In the case we discover that a child under 13 has provided personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at [email protected] so that we will be able to take the necessary actions.

---

14. Complaints Procedure

If you have any concerns or complaints about how your personal data is handled, we encourage you to first contact our support team to resolve the issue directly. Should you be dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

Contacting the ICO: ICO Complaints

We strive to address and resolve all concerns promptly and effectively.

---

15. What We May Need from You

To assist us in verifying your identity and processing your data-related requests, we may need to request specific information from you, such as:

• Email Address: To communicate with you regarding your account and data requests

• Identification Details: In certain cases, to verify your identity for security purposes, including fraud checking in payments through Stripe Identity. Please note that if we require your ID for Stripe identity verification purposes, this is handled directly through Stripe, and we do not access or store this information

This information is solely used to ensure that your personal data is protected and only accessible to you.

---

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When significant changes occur, we will notify you via email to ensure you are aware of how your information is being protected.

Notification Methods:

• Email: If you have provided us with your email address, we will send you an email notification of any significant changes

• In-App Notices: Prominent notices within the app may be used to inform you of updates

You are advised to review this Privacy Policy periodically for any changes, as continued use is deemed approval of all changes. Changes to this Privacy Policy are effective when they are posted on this page.

This privacy policy is effective as of November 4, 2025

---

17. Compliance with GDPR and CCPA

We are committed to complying with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This means we adhere to strict guidelines regarding the collection, processing, and storage of your personal data to ensure your privacy rights are upheld. Additionally, Private.Flights complies with all applicable data protection regulations, including the UK Data Protection Act 2018, to ensure comprehensive protection of your personal information.

---

18. Indemnification

Users agree to indemnify and hold Private.Flights harmless from any claims, damages, or expenses arising from their use of the services or violation of this Privacy Policy.

---

19. Your Consent

By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.

---

20. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or have questions regarding privacy while using the Application, please contact us:

Email: [email protected]

In-App Support: Access customer service through the app for assistance

Last Updated: 3 Nov, 2025

Welcome to Private Flights Ltd ("Private Flights," "we," "our," or "us"). These Terms of Service (the "Terms") govern your access to and use of our website, app, and any related services (collectively, the "Services"). By using our Services, you agree to these Terms. If you do not agree, you must not access or use the Services.

1. Definitions

Aircraft: Any aircraft operated by third-party Operators for the provision of an itinerary.

Charter Price: The price payable for the charter of an Aircraft, including applicable charges and Operator fees.

Empty Leg Charter: A flight that is dependent on the completion of a separate charter flight by another customer.

Handling Charge: The fee charged by Private Flights for its brokerage services.

Operator: A third-party licensed entity responsible for the operation and maintenance of the Aircraft.

Passenger: Any individual travelling on a flight booked through Private Flights.

You / User: Any person or entity accessing or using the Services, whether as a registered member or a guest user.

2. Introduction to Private Flights

2.1 Brokerage Role

Private Flights Ltd is a charter broker with a global digital jet charter marketplace. We act solely as an intermediary between users and licensed third-party Operators. We do not own or operate Aircraft, nor do we provide direct air carriage. We facilitate the connection between you and the Operator under these Terms.

2.2 Operator Responsibility

All flights advertised through our Services are owned and operated by third-party air carriers that are properly licensed and insured in accordance with applicable regulations. We do not own, operate, or control any Aircraft. The Operator is solely responsible for operational control, compliance with aviation regulations, and Passenger safety.

2.3 Binding E-Sign

By creating an account, continuing to use our Services, or clicking an acceptance or "purchase" button on our website or app, you acknowledge that you have reviewed and agree to be bound by these Terms, and that such electronic consent is binding to the fullest extent permitted by law.

2.4 Your Protection

Private Flights is committed to providing you with a secure and transparent booking experience:

• All operators are fully licensed and insured in accordance with EU and US regulations

• 24/7 customer support throughout your journey

• Transparent pricing with no hidden fees (all additional costs communicated before booking confirmation)

• Direct operator contact information provided upon payment

• Real-time flight tracking and updates

• Full refund protection in the event of operator-initiated cancellations

3. Scope of Services

3.1 Brokerage Services

We facilitate the booking of private jet charters, Empty Leg Charters, and customised flight itineraries offered by third-party Operators. Our role is limited to connecting users with Operators, transmitting your booking requests, and collecting payment on behalf of Operators where applicable.

3.2 No Operational Control

We do not provide or undertake operational control of any flight, nor do we maintain liability insurance or safety management systems for Aircraft. These responsibilities lie exclusively with the Operator, who remains responsible for all operational decisions including scheduling, routing, crew deployment, aircraft maintenance, and Passenger safety.

3.3 No Insurance

Private Flights does not provide Passenger insurance or additional liability coverage. Passengers are covered exclusively by the Operator's insurance policies, as required by law. We strongly recommend that you obtain your own travel, medical, or other relevant insurance coverage.

3.4 Flight Information

Information regarding flight availability, routes, pricing, and other details is supplied by Operators. We make no representation or warranty as to the accuracy, completeness, or currency of such information, which may change without notice. Operator or airport restrictions, weather, and other factors may alter or cancel flight itineraries at short notice.

3.4.1 Estimated Flight Times

Any flight times provided (including promotional journey durations) are estimates only. Actual times may vary due to air traffic constraints, weather conditions, or the Operator's operational considerations. Private Flights disclaims any liability for reliance on estimated flight times.

3.5 No Guarantee of Availability

We do not guarantee that any particular Operator or flight itinerary will remain available at all times. All bookings are subject to Operator availability, acceptance, and confirmation. You acknowledge that flight scheduling may be subject to last-minute changes, cancellations, or amendments imposed by the Operator or relevant authorities.

3.6 Ancillary Services

From time to time, we may assist with or recommend ancillary travel services such as ground transport, hotel bookings, catering, or other travel-related amenities. Such recommendations are offered solely for your convenience, and we disclaim all responsibility or liability for the quality or availability of third-party services.

4. Your Responsibilities

4.1 Compliance with Laws

You agree to comply with all applicable laws, regulations, and Operator-specific requirements when booking and taking a flight, including but not limited to aviation, customs, immigration, and safety regulations. You are responsible for obtaining any required visas, passports, or other travel documentation.

4.2 Accurate Information

You must provide accurate and complete information when using our Services, including during the booking process. You warrant that all details, including Passenger names, travel documents, and contact information, are true and correct. Any discrepancies or inaccuracies may result in additional fees, denied boarding, or cancellation of flights, for which we are not liable.

4.2.1 Passport Information Requirements

It is a requirement of customs and immigration authorities within Europe that you provide full passport information for every passenger travelling not less than 24 hours prior to departure. This also allows for the correct calculation of Airport Passenger Duty where applicable. Failure to provide this information within the required timeframe may result in flight delays, cancellations, or additional fees.

4.3 Insurance

You acknowledge that Private Flights does not provide additional liability or travel insurance. It is your responsibility to ensure that you have adequate personal, business, health, or other necessary insurance coverage for your travel requirements, including coverage for cancellation, medical emergencies, or other unforeseen events. You should contact your flight Operator for your specific flight, and ask them for any additional information and to double check their own aircraft insurance.

4.4 Age and Capacity

You represent and warrant that you are at least 18 years of age and possess the legal capacity to enter into binding agreements. If you are booking on behalf of another person, including minors, you affirm that you have the authority to do so and accept responsibility for their adherence to these Terms. Should you be under the age of 18, you confirm that you have obtained consent from a legal guardian who has approved your use of our Services.

4.5 Conduct Onboard

Passengers must adhere to all Operator instructions, safety briefings, and any conditions of carriage imposed by the Operator. Failure to comply may result in denial of boarding or other enforcement measures at the Operator's sole discretion.

4.6 Pre-Departure Requirements

4.6.1 Arrival Time

In order to maintain the planned departure time, passengers are requested to arrive at the departure location at least 30-40 minutes prior to the scheduled departure time. We kindly inform that the flight schedule may be subject to weather and airport conditions and other unforeseen circumstances, which Private Flights cannot be held responsible for.

4.6.2 Dangerous Goods Restrictions

Please note that transport of dangerous goods (including lithium batteries, flammable liquids, compressed gases, guns and ammunition) is strictly prohibited. Transport of dangerous goods must comply with IATA Dangerous Goods Regulations (DGR). A comprehensive DGR list can be found at https://www.iata.org/en/publications/dgr/

5. Disclaimers and Limitations of Liability

5.1 No Warranty

Our Services are provided on an "as is" and "as available" basis, without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses. 

5.2 Operator Responsibility

All flights are operated by third-party Operators who bear sole responsibility for the safety, maintenance, and operation of their Aircraft. Any disputes or claims related to such flights must be directed to the relevant Operator. We disclaim all liability arising from Operator conduct or omissions.

5.3 Force Majeure

Private Flights shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, epidemics, government-imposed restrictions, changes in aviation regulations, labour disputes, technical failures, or severe weather events. 

In the event of force majeure causing flight diversion, cancellation, or termination, any refund will be limited to amounts actually recovered by Private Flights from Operators or third-party suppliers, minus legitimate costs already incurred (including ferry positioning, completed flight segments, and costs to return Passengers to original departure point). If an aircraft lands at an alternate airport due to force majeure, the flight shall be deemed completed and Passengers are responsible for reaching their final destination at their own cost.

5.5 Statutory Rights

Nothing in these Terms shall exclude or limit any statutory rights that cannot be lawfully excluded or limited, including liability for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

5.6 API or Data Use

Our Services may incorporate or rely upon data from external sources or third-party APIs (such as flight tracking or pricing). Private Flights disclaims any liability for inaccuracies, downtime, or other issues caused by third-party service interruptions or errors.

5.7 Costs Consequences for Inappropriate Claims

Private Flights' function is strictly limited to that of an intermediary facilitating introductions between customers and properly licensed Operators. Any party who commences proceedings against Private Flights seeking to impose liability for matters which are expressly stated to be the responsibility of Operators pursuant to these Terms shall be liable to reimburse Private Flights for all reasonable costs of defending such proceedings, including solicitors' costs on a full indemnity basis, whether or not such proceedings are ultimately successful.

6. Booking and Payment

6.1 Payment Processing

Payments are processed through third-party payment providers such as Stripe. By submitting payment information, you authorise us to charge the payment method provided for the Charter Price, Handling Charge, and any other associated fees. You acknowledge that your financial information may be transferred to such third-party providers, who operate under their own terms and privacy policies.

6.1.1 Why Full Payment is Required

We must secure aircraft with operators who require full payment to guarantee availability. We act as an intermediary and pass funds directly to licensed operators to lock in your aircraft and ensure it is held exclusively for your travel dates. This industry-standard practice protects both you and the operator by confirming the commitment on both sides. To secure your aircraft with the operator, full payment is required within 12 hours of booking confirmation. Upon receipt of payment, we immediately transfer funds to the licensed operator and provide you with: Full operator contact information,  Aircraft tail number and specifications, Insurance certificate details, Direct contact details for 24/7 flight coordination Your funds are transferred directly to the licensed operator within 24 hours of receipt, ensuring your aircraft is secured and cannot be booked by another party.

6.1.2 Identity Verification

To protect against fraud and comply with financial regulations, we may require identity verification for certain transactions through our mobile app. This verification is conducted via Stripe Identity, our trusted third-party verification provider.

When identity verification is required:

• You will be prompted to complete an identity check through the mobile app

• This may include submitting government-issued identification and/or biometric verification

• Verification requests may be triggered by transaction characteristics that require additional security measures

• Failure to complete verification when requested, you won’t be able to continue with your purchase. 

Identity verification is a standard security practice in the payment industry and helps ensure the safety and security of all users.

6.2 Cancellation and Refund Policy

Understanding Our Cancellation Terms: When you book, we immediately commit funds to secure the aircraft with our operator partners. Cancellation fees reflect the operator's costs, our administrative expenses, and lost opportunities to book the aircraft to other clients. These are standard aviation industry terms designed to protect all parties in the transaction.
    
Mobile App Bookings: All bookings made through our mobile app are final. No cancellations or refunds will be issued under any circumstances for mobile app bookings, except where the Operator cancels the flight.

Website Bookings: For bookings made through our website, the following cancellation policy applies:

• 28% of the Flight Price if cancelled after contract exchange

• 55% of the Flight Price if cancelled within 72 hours prior to STD (Scheduled Time of Departure)

• 75% of the Flight Price if cancelled within 48 hours prior to STD

• 100% of the Flight Price if cancelled within 24 hours of STD

• Flight changes/rescheduling: 45% of flight price regardless of timing

• All cancellations must be submitted in writing during business hours

Payment Requirements: 100% of the payment must be sent to and reflected in PRIVATE FLIGHTS LTD account within 12 hours of contract exchange and before STD.

Operator-Initiated Cancellations: In the event of an Operator-initiated cancellation, we will refund you any amounts we receive back from our suppliers/operators/brokers within 5 business days of receipt. We are not liable for any portion not refunded to us by the Operator or third-party broker.

Aircraft on Ground (AOG) Issues: If an aircraft becomes unavailable due to technical, maintenance, or operational issues, Private Flights will immediately work with the operator to secure a comparable alternative aircraft at no additional cost to you. We will provide you with details of the alternative aircraft for your approval within a few hours. If we cannot secure a suitable alternative that meets your requirements, you will receive a full refund of all fees paid, minus any legitimate third-party costs already incurred on your behalf (such as catering, ground transportation, or permits), which will be itemized and documented. In cases where a flight has partially been completed before an AOG issue arises, you will receive a prorated refund for the unused portion of your journey. Private Flights is committed to advocating on your behalf to ensure a swift and fair resolution.

6.3 Pricing

Flight prices are determined by Operators and may vary based on factors such as aircraft availability, itinerary, route, and third-party costs (e.g. airport fees, taxes). Prices are subject to change until a booking is confirmed. We shall not be liable for any variance in Operator pricing, fees, or additional surcharges.

6.4 Empty Leg Charters

You acknowledge that Empty Leg Charters are contingent on the completion of a separate primary charter by another customer. Private Flights disclaims all responsibility for cancellations or alterations of Empty Leg Charters arising from third-party actions, timing changes, or any factors outside our control.

6.5 Additional Charges

Additional fees, including but not limited to airport handling, de-icing, repositioning, crew overnight costs, catering, or surcharges related to fuel or other third-party costs, may apply. You agree to be responsible for any such charges, which will be communicated where reasonably practicable.

6.5.1 Fuel Surcharge

You acknowledge and agree that in the event of significant increases in fuel prices between the time of booking and the scheduled departure, the Operator or Private Flights may impose a fuel surcharge. You shall be responsible for any such additional costs.

6.5.2 Pass-Through Additional Costs

You acknowledge that Operators or third-party brokers may impose additional costs including but not limited to:

• De-icing fees

• Extended ground time/waiting fees

• Fuel surcharges beyond those stated in 6.5.1

• Repositioning or ferry flight costs

• Airport slot changes or permit fees

• Crew overtime or overnight accommodation

• Customs/immigration fines or penalties

• Special handling or security requirements

• Cleaning fees / damage fees 

All such costs will be passed directly to you and are payable immediately upon invoice. Private Flights acts solely as intermediary for these charges and accepts no liability for the amount or validity of such costs.

6.6 Taxes and Duties

You are responsible for any applicable taxes, duties, or government-imposed fees associated with your booking. Such charges may vary based on jurisdiction, Operator, or other factors.

6.7 No-Show and Delay Policy

A "no-show" occurs if you or any Passenger fails to arrive for check-in by the specified time, refuses to comply with required security or immigration checks, lacks proper travel documentation, or otherwise fails to board at the scheduled departure time.

No-Show or Passenger Delay Penalties:

• No-show or passenger delay greater than 30 minutes: 100% penalty applies

• No refund will be provided, and you will remain liable for the full Charter Price and any related fees

Mobile App Bookings: Cancellations by you or your Passengers are not permitted for mobile app bookings under these Terms, and no refunds will be issued under any circumstances.

6.8 Breakdown of Costs

The total cost of your booking may comprise distinct elements, including (but not limited to):

• Flight Costs: The base Charter Price.

• Sharing Flight Costs: Where applicable, any cost-sharing arrangements.

• Applicable Taxes: Government or local authority taxes, duties, or fees.

• Incidental Expenses: Such as de-icing, FBO fees, extra crew costs, ground transport, pet cleaning fees, or any additional services requested.

• Third-Party Service Charges: Any other services arranged on your behalf (e.g. catering, hotel bookings, etc.).

These cost components will be itemised or communicated to you as clearly as practicable before booking confirmation.

7. User Conduct

7.1 Prohibited Activities

You agree not to:

• Use the Services for any unlawful or fraudulent purpose.

• Misrepresent your identity or affiliation.

• Interfere with or disrupt the operation of the Services.

• Resell or sublicense access to the Services.

• Submit false or misleading information in any booking request.

• Engage in any conduct that threatens, harasses, or otherwise violates the rights of other users, our staff, or Operators.

• Attempt to reverse or dispute legitimate payments for services rendered.

7.1.1 Content Upload Restrictions (Mobile App)

For users of our mobile application, you additionally agree that any content you upload (including but not limited to profile pictures, user-generated images, or other media) must not:

• Contain or depict illegal content of any kind

• Constitute spam, including repetitive, unsolicited, or promotional material

• Violate any third-party intellectual property rights

• Contain malicious code or viruses

We reserve the right to remove any uploaded content that violates these restrictions and may suspend or terminate accounts that repeatedly violate this policy.

7.2 Termination

We reserve the right to suspend or terminate your access to the Services if you violate these Terms or engage in conduct that, in our reasonable opinion, harms our reputation or business operations. Any such termination or suspension shall be at our sole discretion and without liability.

7.3 Compliance with Sanctions

You represent and warrant that you and any Passengers are not subject to any sanctions, embargoes, or restrictions imposed by the UK, EU, US, or other relevant authorities. You further acknowledge that if you or any Passengers are from sanctioned countries or otherwise barred by law, you are prohibited from using our Services.

7.4 Passenger Misconduct

Passengers are required to adhere to all Operator rules, guidelines, and safety measures. Private Flights reserves the right to refuse future Services to any user or Passenger found to engage in disruptive, abusive, or unlawful conduct. You or any Passenger you are responsible for shall be solely liable for any damages to the Aircraft, its contents, or any third party.

7.4.1 Passenger Damage and Conduct Liability

You and your Passengers are jointly and severally liable for any and all:

• Damage to Aircraft interior, exterior, or equipment

• Cleaning, disinfecting, or repair costs (including pet-related damage)

• Fines, penalties, or fees imposed by customs, immigration, or aviation authorities

• Costs resulting from Passenger delays, misconduct, or non-compliance

• Any claims arising from Passenger behavior or actions

These costs will be billed to you by Private Flights and are payable within 7 days. Private Flights reserves the right to pass through any charges invoiced to us by Operators or third-party brokers without markup. You agree to indemnify Private Flights for any losses, legal fees, or expenses arising from Passenger conduct or damage.

8. Privacy

8.1 Data Collection

By using our Services, you consent to the collection, use, and storage of your personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). We handle personal data strictly for business operations and to fulfil contractual obligations.

8.2 Data Retention

We will retain user data for as long as necessary to fulfil the purposes outlined in our Privacy Policy or to comply with legal and regulatory requirements. We implement reasonable technical and organisational measures to protect user data but cannot guarantee absolute security.

8.3 Third-Party Services

Our Services may integrate with third-party systems (e.g., payment processors). Your data may be transferred to such providers, and you acknowledge that their use of your data is governed by their respective privacy policies. We accept no responsibility for the data handling practices of third-party services.

9. Intellectual Property

9.1 Ownership

All content and materials provided through the Services, including text, graphics, logos, software, and design elements, are the property of Private Flights Ltd or its licensors and are protected by copyright, trademark, and other intellectual property laws.

9.2 Restrictions

You must not reproduce, distribute, modify, or create derivative works from any of our content without our express written consent. Any unauthorised use may violate copyright, trademark, and other laws, and may result in civil or criminal penalties.

9.3 Promotional Material Disclaimer

Descriptions, images, or promotional materials regarding the Services are for illustrative purposes only and do not form part of any legally binding representation or warranty. Operators may use stock photographs or promotional images that may not reflect the actual Aircraft provided.

9.4 Visual Representations Disclaimer

Images of jets, interiors, exteriors, or destinations displayed on our app, website, or promotional materials are for illustrative purposes only. They may not reflect the actual appearance of the Aircraft or destination associated with your booking. The visual representations are intended to provide a general impression and do not constitute a binding representation or guarantee. You acknowledge and agree that the Aircraft or destination you experience may differ from the images displayed.

10. Additional Legal Provisions

10.1 No Partnership or Agency

Nothing in these Terms shall be construed to create a partnership, joint venture, employer-employee, or franchisor-franchisee relationship between you and Private Flights or between Private Flights and any Operator. We act only as an intermediary and bear no responsibility for the Operator's actions.

10.2 Entire Agreement

These Terms, together with our Privacy Policy and any other documents expressly referenced within, constitute the entire agreement between you and Private Flights regarding the use of our Services and supersede all prior agreements, understandings, or arrangements.

10.3 Severability

If any provision of these Terms is found by a competent court or authority to be invalid, unlawful, or unenforceable, such provision shall be deemed severed from the remaining Terms, which will continue in full force and effect.

10.4 No Waiver

Any failure or delay by Private Flights to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision, and no waiver shall be effective unless given in writing.

10.5 Assignment

Private Flights may assign its rights and obligations under these Terms to any affiliate or third party at any time without notice. You may not assign or transfer your rights or obligations without our prior written consent.

10.6 Electronic Communications

You agree that any notices, agreements, disclosures, or other communications we send to you electronically (e.g., via email or through the Services) satisfy any legal requirement that such communications be in writing.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms (and any non-contractual obligations arising out of or in connection with them) shall be governed by and construed in accordance with the laws of England and Wales.

11.2 Dispute Resolution

In the event of any dispute arising under or in connection with these Terms, the parties shall first attempt to resolve the matter through good-faith negotiations. If the dispute remains unresolved, it shall be referred to arbitration in London, conducted under the Arbitration Act 1996. The parties agree that arbitration shall be the exclusive method of resolving the dispute, and no party may initiate legal proceedings in any court until the arbitration process has been exhausted. The decision of the arbitrator(s) shall be final and binding on the parties.

11.3 Jurisdiction for International Users

For users and Passengers located outside England and Wales, you agree that any disputes shall nonetheless be governed by the laws of England and Wales, and you irrevocably submit to the jurisdiction of the English courts, to the extent this does not contravene any applicable consumer protection laws.

11.4 Class Action Waiver (Where Permitted)

To the fullest extent permissible by applicable law, you agree that any disputes or claims arising out of or in connection with these Terms shall be resolved on an individual basis only. You hereby waive any right to participate in any form of class, collective, or joint action, unless such waiver is prohibited by law. 

12. Amendments to the Terms

12.1 Updates to the Terms

We may amend or update these Terms from time to time to reflect changes in our Services, applicable law, or business practices. Any such changes will become effective upon posting the revised Terms on our website or app. Your continued use of the Services following the posting of updated Terms constitutes acceptance of those changes.

13. Indemnification

13.1 Your Obligation

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Private Flights, its officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Services or any flights booked through the Services.

• Your breach or violation of these Terms.

• Any act or omission by you or your Passengers that causes harm or damage to the Operator, its Aircraft, or other third parties.

• Violations of any applicable law or regulation by you or your Passengers. 

13.2 Notice and Co-operation

Private Flights shall give you reasonable notice of any proceedings in respect of which indemnification is sought pursuant to this clause 13, and you undertake to co-operate fully with Private Flights and its legal advisers in the conduct of any such proceedings.

14. Flight Amendments and Substitutions

14.1 Operator Substitution

Operators may substitute Aircraft or modify flight details at their sole discretion (e.g., for safety, maintenance, or logistical reasons). Such substitutions do not constitute a breach of contract by Private Flights, and we shall not be liable for any resulting inconvenience or costs.

14.2 Schedule Changes

Operators may reschedule or reroute flights due to operational constraints, weather conditions, or unforeseen circumstances. We will endeavour to notify you as soon as reasonably practicable, but we cannot guarantee timely updates in all situations.

14.3 No Guarantee of On-Time Performance

Private aviation is subject to various factors beyond our or the Operator's control. We do not guarantee on-time departure or arrival, nor do we accept liability for any missed connections, accommodation costs, or other losses arising from delays or cancellations.

14.4 Owner's Right of Refusal

Even after providing a quote, the aircraft owner or Operator must approve the final itinerary. If the owner or Operator refuses to proceed with the requested itinerary, Private Flights will endeavour to find a suitable substitute Aircraft or cancel and refund your flight. You acknowledge that any resulting changes may lead to additional surcharges or fees, for which you will be responsible.

15. Third-Party Links

15.1 External Resources

Our Services may contain links to third-party websites or resources. Private Flights does not endorse, control, or make any representations about such external sites, nor shall we be liable for any content, advertising, products, or other materials on or available from such websites. Access to third-party resources is at your own risk.

16. Transportation of Pets

16.1 Approval and Documentation

Passengers wishing to travel with pets must secure confirmation from the Operator and present appropriate pet documentation at least three days prior to departure. This may include health certificates, vaccination records, or other regulatory requirements. Animals are only carried with the prior approval of Private Flights.

16.2 Cabin Rules

Operators may impose strict rules concerning pet weight limits, kennel or carrier requirements, and behaviour onboard. You agree to comply with all such conditions. Any damage or additional cleaning costs attributed to pet travel may be charged to you.

16.3 Cleaning Fees

If any special cleaning or disinfection is required as a result of transporting your pet, you agree to be responsible for any associated costs, which may include additional FBO fees or Operator-imposed charges.

16.4 Operator Confirmation

Carriage of pets is subject to the final approval of the Operator or aircraft owner. Should the Operator decline to accommodate your pet, Private Flights will make reasonable efforts to arrange an alternative solution, if feasible. If no alternative is available, the flight may be cancelled, and you will receive a full refund. Please note, any adjustments or changes resulting from such refusal may incur additional costs, which will be your responsibility.

17. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Private Flights Ltd
 Registered in England and Wales
 Email: [email protected]

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, you must immediately discontinue use of our Services.

Private Flights — your gateway to elite private jet travel.